Why this workshop?

It’s tempting to avoid difficult conversations at work. They feel risky.

But there’s often a risk in not having these conversations:

• Poor performance goes uncorrected (the other person may not even know there’s a problem).
• At meetings, people withhold their ideas, and their true opinions.
• Agreements that are reached lack real buy-in.
• Problems are allowed to go on, and on, and on.

The issue then, is how to conduct these conversations with skill.

You’ll learn:

• A practical, easy-to-remember, 5-step methodology to effectively manage these conversations, from beginning to end.
• 3 questions you can use to prepare for the conversation that will dramatically improve your success (prep time: less than 5 minutes).
• How to open the conversation by immediately engaging the other person.
• How to proactively set—and agree on—expectations to prevent future problems.
• 3 skills to improve your listening.
• How to explain your perspective—in a way that gets heard.
• How to give effective feedback.
• 4 techniques to boost your resolve and confidence, both before and during the conversation.
• 5 different ways to deal with conflict so that you don’t get stuck with one style.

And you’ll have the chance to practice these skills, and jump-start your next challenging conversation.

These conversations will always be challenging.  But this workshop will increase your competence, confidence—and POWER.